Warranty & conditions

At My RealEase, we stand behind the quality and durability of our products. We are pleased to offer a 1-year warranty on all our items from the date of purchase.

Our warranty covers any manufacturing defects or faulty craftsmanship that may arise during normal use of the product within the specified time frame. If you encounter any such issues, please contact our customer support team within the warranty period to initiate the warranty claim process.

Please note the following terms and conditions of our warranty policy:

1. Proof of Purchase: To avail of the warranty, you must provide a valid proof of purchase, such as an order number. This ensures that the product is within the warranty period. Please retain your order confirmation email as proof of purchase.

2. Covered Items: Our warranty covers manufacturing defects and faulty craftsmanship in the product. It does not cover normal wear and tear, misuse, accidents, or damage caused by unauthorized repairs or alterations.

3. Warranty Claim Process: To initiate a warranty claim, please reach out to our customer support team via email. Our representatives will guide you through the necessary steps and provide you with a return authorization, if required. Please ensure that the product is safely packaged for return shipment.

4. Resolution Options: Depending on the nature of the warranty claim, we will replace the defective product at our discretion. If the exact item is no longer available, we may offer a suitable alternative of equal value.

5. Shipping Costs: Any shipping costs incurred during the warranty claim process are the responsibility of the customer, unless otherwise specified by My RealEase.

Our warranty is non-transferable and applies only to the original purchaser of the product. It is valid within the country of purchase.

At My RealEase, we are committed to ensuring your satisfaction with our products. If you have any questions or concerns regarding our warranty policy, please don't hesitate to contact us at info@myrealease.com